Terms and Conditions

1. DEFINITIONS

1.1 Booking: The term "Booking" signifies the act of reserving a spot or participation in a Seminar or Package. When you make a Booking, you secure your place for the chosen event or series of events.

1.2 Confidential Information: Confidential Information encompasses any kind of information, whether it's in written, visual, oral, electronic, or any other form. This information has a certain level of secrecy and is disclosed by us to you. However, this definition excludes information that was already public at the time you received it or has subsequently become public due to your breach of confidentiality obligations.

1.3 Consultant: A "Consultant" is a third-party expert that we engage from time to time to conduct Seminars. These experts provide specialised knowledge and insights to enhance the quality of the Seminars we offer.

1.4 Deposit: The "Deposit" is an initial amount communicated to you during the Booking process. This sum is to be paid to us in accordance with the outlined terms. The Deposit secures your reservation and participation in the chosen Seminar or Package.

1.5 Digital Content: "Digital Content" refers to our online courses, events, and resources that are available on our Website. These materials can include various forms of digital media, such as videos, presentations, documents, and interactive content.

1.6 Excluded Services: The term "Excluded Services" covers any services, products, or investment opportunities that our Consultants provide to you through different means and mediums. These services are distinct from the Seminars and Packages we offer directly.

1.7 Force Majeure Event: A "Force Majeure Event" pertains to circumstances beyond our reasonable control that may impact our ability to fulfil our obligations. Such circumstances include, but are not limited to, natural disasters, pandemics, government actions, wars, terrorist attacks, labour disputes, and utility failures.

1.8 Intellectual Property Rights: "Intellectual Property Rights" encompass a wide range of legal protections for creative and innovative works. This includes copyright, trademarks, trade secrets, patents, and other forms of intellectual property protection.

1.9 Order: An "Order" refers to a formal request you make to us to purchase a Product. When you place an Order, you express your intention to acquire a specific item or service from us.

1.10 Package: A "Package" is a curated collection of Seminars organized together as a comprehensive offering. This collection can include multiple Seminars that complement each other in terms of content or theme.

1.11 Products: "Products" encompass physical goods such as books, CDs, DVDs, and also Digital Content that is available for purchase on our Website. This excludes Seminars, unless otherwise indicated in these Terms.

1.12 Seminar: A "Seminar" refers to a learning event, mentorship program, or course that we provide. Seminars can also be part of a larger Package. Some Seminars may be recorded or filmed and made publicly available for future access.

1.13 Terms: The term "Terms" refers to the comprehensive set of rules, regulations, and guidelines outlined in this document. These Terms establish the legal framework governing the use of our Website, participation in Seminars, and engagement with our products and services



1.14 Website: This refers to the online platform that we operate, accessible via the internet, where users can access information, products, services, and resources provided by us.

2. THESE TERMS

2.1 Purpose of These Terms: These are the Terms that govern the supply, delivery, and provision of Products, Seminars, and Packages to you. By engaging with our offerings, you agree to abide by these Terms.

2.2 Importance of Review: It's crucial to carefully peruse these Terms before proceeding to place an Order or make a Booking. These Terms provide essential insights into our identity, the way we deliver Products and Seminars, the possibilities of contract changes or termination, problem-solving approaches, and other significant information. Should you identify any discrepancies or uncertainties within these Terms, we encourage you to reach out to us for clarification.

2.3 Distinguishing Between Consumer and Business Customers: It's essential to differentiate between being a consumer or a business customer, as distinct rights apply to each category under these Terms. You are deemed a "consumer" if you meet the following criteria:

2.3.1 You are an individual.

2.3.2 You are purchasing products primarily for personal use, rather than for trade, business, craft, or professional purposes. Provisions exclusively relevant to consumers are marked in red, while those specific to businesses are marked in green.

2.4 Agreement for Business Customers: If you are a business customer, these Terms constitute the comprehensive agreement governing your purchase. Acknowledge that any statements, promises, representations, assurances, or warranties not explicitly outlined in these Terms are not relied upon. Claims related to innocent or negligent misrepresentation or misstatement cannot be based on any statement outside the confines of this Agreement.

2.5 Resolution of Conflicts: In case there's a conflict between these Terms and any other terms or conditions associated with the Products or Seminars, these Terms will take precedence.

3. INFORMATION ABOUT US AND HOW TO CONTACT US

3.1 Who are we: Property Success Alliance LTD is a company registered in England and Wales with the registration number, 15629092. Our Registered Office Address is Office 27 Flexspace, Burley Road, Leeds, United Kingdom, LS4 2PU.

3.2 Lack of FCA Regulation: We want to clarify that we are not regulated by the Financial Conduct Authority (FCA) or any analogous authority. Our operations do not involve the provision of financial services through our Products, Seminars, or Packages. It is important to note that before engaging in any property investment, you should proactively seek out independent financial or tax advice, as deemed necessary.

3.2 How to contact us. You can contact us by emailing our customer service team at Here4u@propertysuccessalliance.co.uk need to add email when created or by post to Property Success Alliance Limited Office 27 Flexspace, Burley Road, Leeds, United Kingdom, LS4 2PU

3.4 Communication Methods: In situations where we need to communicate with you, we will do so either via telephone or through written correspondence. This written communication will be directed to the email address or postal address you provided during the order process.

3.5 Inclusive Definition of "Writing": It's worth noting that when we use the terms "writing" or "written" within these Terms, this encompasses email communication as well.

4. OUR CONTRACT WITH YOU

4.1 Acceptance of Order or Booking: We will confirm the acceptance of your Order or Booking in the following ways:

4.1.1 If you place your Order or make your Booking online, we will send you an email to confirm the acceptance. At this point, a contract will be established between you and us.

4.1.2 If you make your Booking at our offices or during a Seminar or other non-online events, we will notify you of the acceptance both verbally and in writing. This marks the formation of a contract between you and us.

4.1.3 If you place your Order at our offices or during a Seminar or other non-online events, the contract comes into existence upon payment for the Product.

4.2 Unsuccessful Order or Booking: Should we be unable to accept your Order or Booking, we will provide written notification and will not impose charges for the Product or Seminar. This could arise due to factors such as product unavailability, unforeseen resource limitations, or errors in pricing or descriptions.

4.3 Order Number or Booking Reference: For ease of communication, we may assign an order number or booking reference when your Order or Booking is accepted. Kindly provide this number when you contact us regarding your Order or Booking.

4.4 Global Reach: Our website serves as a platform for showcasing and promoting our Products, Seminars, and Packages in the UK and internationally.

5. OUR PRODUCTS AND SEMINARS

5.1 Visual Representation of Products: The images of our Products displayed on the Website are intended for illustrative purposes only. While efforts have been made to accurately depict colours, the display on devices may not perfectly match the actual colour of the Products. Minor variations between the images and the actual Product may occur.

5.2 Seminars and Packages in Accordance with Descriptions: Seminars are led by Consultants with expertise in the relevant field. Seminar durations may differ based on factors including the Consultant and audience interaction. The content of a Seminar aligns with its subject matter or description. The delivering Consultant holds discretion over content and delivery, including discussion of pertinent matters and audience interaction. For a deeper understanding of a Seminar or Package's structure, content, or other details, feel free to contact us before making a Booking.

5.3 Representations for Approximation: Samples, drawings, descriptions, and promotional material issued by us, including those in catalogues and brochures, are meant to provide a general idea of the Seminars or Packages they describe. These materials do not constitute part of these Terms nor do they possess contractual binding.

6. YOUR RIGHTS TO MAKE CHANGES AND THE ADMINISTRATION FEE

6.1 Variations to Orders: We strive to dispatch goods such as Products within a day or two, making it challenging for us to accommodate variations to an Order.

6.2 Changing Your Booking: If you intend to reschedule a Seminar, kindly notify us at least 10 clear days prior to the Seminar date.



6.3 Accommodating Change Requests: While we aim to facilitate Booking changes, there might be limitations. For instance, upcoming Seminars could be fully booked, or we might not yet be accepting bookings for future Seminars.

6.4 Notifying Change Feasibility: Once we receive your change request, we will inform you of its feasibility as soon as reasonably possible. If feasible, we will provide written confirmation of any necessary changes to Seminar pricing, timing, or other details resulting from your request. Additionally, we will inquire whether you wish to proceed with the change. Note that a £150 administration fee per variation to a Booking will be charged, payable in accordance with these Terms (refer to clause 17.7).

6.5 Rescheduling Package Seminars: To reschedule a Seminar within a Package, please inform us at least 10 days prior to the relevant Seminar date. While we will make every effort to accommodate your request, rescheduling might not always be feasible. An administration fee of £150 per variation to a Package will be charged, and payment must align with these Terms (see clause 17.7).

6.6 Timeframe for Rescheduled Seminars: Unless mutually agreed upon in writing, any rescheduled Seminar (including those within a Package) should occur within 3 months from the original Booking date. After this period, the Booking will expire, and refunds for Deposits or other payments made for that Seminar will not be granted.

7. OUR RIGHTS TO MAKE CHANGES

7.1 Minor Changes: We reserve the right to make minor changes to Products, Seminars, or Packages at any time:

7.1.1 To adhere to modifications in relevant laws or regulatory requirements.

7.1.2 To alter the Seminar's location, Consultants, speakers, mentors, or subject matter. We will promptly inform you of such changes, and if these changes lead to your desire to cancel your Order or Booking, you may do so under clause 10 (Your rights to end the contract).

7.2 Digital Content Updates: We may update or require updates to Digital Content. However, such updates will always align with the original description of the Digital Content provided to you before your purchase.

8. PROVIDING THE PRODUCTS AND SEMINARS

8.1 Delivery Costs: The delivery costs for Products will be clearly displayed on our Website.

8.2 Provision Timing:

8.2.1 Products: We will deliver Products to you as promptly as possible, typically within 14 days after Order acceptance.

8.2.2 Seminars: Seminar delivery will occur on the specified date in the Booking, unless variations or cancellations under these Terms occur.

8.2.3 Digital Content (Single Purchase): We will make Digital Content available via a platform or for download soon after Order acceptance. If you encounter issues accessing or receiving the Digital Content, contact us for assistance.

8.2.4 Packages and Digital Content Subscription: We will deliver Packages or Digital Content as per the completion of the Package, expiration of the subscription, contract termination under clause 10, or our written contract termination under clause 12.

8.3 Delays Beyond Our Control: We strive to adhere to these Terms for Product delivery and Seminar dates. However, if a Force Majeure Event leads to delays, we will communicate promptly, minimizing the impact.



8.4 Filming and Photography: Some Seminars might be filmed or recorded without prior notice. Unless you express otherwise before the Seminar commences, your attendance implies consent for our commercial use of any footage.

8.5 Collection by You: If you're collecting Products from our premises, you can do so during our weekday working hours (09:00am to 5:00pm, excluding public holidays) or times displayed on our Website. Prior calling is advised to confirm office hours.

8.6 Unclaimed Products: Failure to collect or arrange delivery of Products within the specified time may lead to contract termination under clause 12.2.

8.7 Product Responsibility and Ownership: Upon delivery or collection, responsibility for goods transfers to you. Ownership of goods is conferred upon full payment.



8.8 Required Information for Provision: To ensure proper supply of Products, Seminars, or Packages, we may require specific information. If this information is not provided within a reasonable timeframe, we may terminate the contract (clause 12.2) or levy a reasonable charge to compensate for extra work due to incomplete or inaccurate data. We are not liable for late Products or Seminar attendance due to information delays.

8.9 Reasons for Suspension: Although we make every effort to avoid suspending Products or Seminar delivery, it might be necessary to:

8.9.1 Address technical issues or make minor changes.

8.9.2 Update Products or Seminars to align with regulatory changes.

8.9.3 Overcome unforeseen challenges at third-party premises.

8.9.4 Address difficulties in securing appropriate Consultants due to factors such as illness.

8.9.5 Implement changes as notified (see clause 7).

8.10 Your Rights During Suspension or Cancellation of Product Delivery: Prior notification will be given if we suspend supply of a Product for which you've placed an Order. In such cases, we will refund any pre-paid sums for the Product.

8.11 Your Rights During Suspension of Seminar Delivery: Advance communication will occur if a Seminar delivery is suspended. For a suspended Seminar:

8.11.1 We will arrange rescheduling for a future date.

8.11.2 If a Package includes multiple Seminars, we will reschedule those Seminars.

8.12 Suspension Due to Non-Payment: If payment is not received on time (refer to clause 17.6), and no resolution occurs within 7 days after a reminder, we might suspend Product supply or Seminar entry. We will notify you of this action, but no charges will be applied for suspended items. Please note that this suspension might lead to missed Seminars within a Package, and Package price reduction will not occur due to non-attendance. Interest may also be charged on overdue payments (see clause 17.9).

8.13 Retained Rights: All Intellectual Property Rights, including copyright, related to Seminar materials and Digital Content are owned by us or licensed from licensors. Copying such material is not authorised. Intellectual Property Rights resulting from Seminar provision are owned by us.

9. Termination Rights

9.1 Termination Option

You have the right to terminate your agreement with us. The process and outcomes of termination will depend on factors such as your purchase, its condition, our service, timing of termination, and whether you're a consumer or business entity.

9.1.1 Faulty or Mis-described Products or Services

If what you've purchased is faulty or inaccurately described, you may have the legal right to terminate the agreement, seek product repair, replacement, service re-performance, or a refund:

Refer to clause 14 for consumers

Refer to clause 15 for businesses

9.1.2 Termination Due to Our Actions

If you're terminating due to our actions or commitments, see clause 9.2 for details.

9.1.3 Consumer's Change of Mind

If you're a consumer reconsidering a product, seminar, or package, review clause 9.3. You may be eligible for a refund during the cooling-off period, with possible deductions and return costs.

9.1.4 Other Cases

For scenarios where neither party is at fault and you're not a consumer retracting your decision, consult clause 9.7.

9.2 Termination Due to Our Actions

If you choose to terminate based on our actions, the agreement ends immediately. No refund will be issued for any portion of your deposit or other payments related to undelivered products, seminars, packages, or parts thereof. Compensation will not be provided.

9.3 Consumer's Right to Reconsider

As a consumer, you have a 14-day reconsideration period for most online or telephone-acquired products. Details of these rights under the Consumer Contracts Regulations 2013 can be found in subsequent sections.

9.4 Exceptions to Consumer Reconsideration

Certain situations exclude your right to reconsider as a consumer, such as digital content after download initiation, ongoing seminars/packages, unsealed audio/video recordings or software, and products mixed inseparably with others.

9.5 Timeframe for Consumer Reconsideration

Reconsideration timeframes for consumers vary based on the purchase type and delivery method:

Seminar/Package booking: 14 days after our confirmation email; reconsideration not possible once seminar begins.

Digital content: 14 days after our confirmation email or until download/streaming begins, whichever is earlier.

Non-digital products: 14 days after receipt, unless multiple deliveries are involved.

9.6 Onsite Seminar/Package Purchases

For onsite seminar/package purchases without reconsideration rights, reasonable compensation may apply for contract termination.

9.7 Agreement Termination without Fault

In cases without fault from either party and no consumer reconsideration right (clause 9.1), a consumer is not entitled to deposit refunds or reimbursement for products, seminars, or packages. For business customers, cancellation within 7 days before the scheduled seminar/package date doesn't lead to a refund.

10. How to Terminate the Agreement (Including Consumer Right of Reconsideration)

10.1 Notifying Us of Termination

To terminate the agreement with us, including if you're a consumer changing your decision, please follow one of these methods:

10.1.1 Email: Contact our customer development team at Here4u@propertysuccessalliance.co.uk. Provide your name, home address, order details, and optionally, your phone number and email address.

10.1.2 By Post: Complete the form below, sign it, and send it to the address on the form. Alternatively, send us a letter including your purchase details, order/receipt date, and your name and address.

CANCELLATION FORM

To: Property Success Alliance Office 27 Flexspace, Burley Road, Leeds, United Kingdom, LS4 2PU.

I/We* hereby give notice that I/We* cancel my/our* contract for the following goods/services*.

Ordered on/received on: ………………………………….

Name of consumer(s): ………………………………….

Customer Address:

…………………………………..



…………………………………..



………………………………..



Postcode: ………………………………….

Signature (if sent on paper) ……………………………….

Date……………………………….

10.2 Returning Products After Termination

If you terminate after product dispatch or receipt, you must return the products to us. Return in person or post back. Contact the customer development team at Here4u@propertysuccessalliance.co.uk for a return label. If you're a consumer exercising your right to reconsider, send the goods within 14 days of notifying us of termination.

10.3 Return Costs Payment

Return costs will be covered by us if:

10.3.1 The products are flawed or inaccurately described; or

10.3.2 You're terminating due to an upcoming product/term change, pricing error, delivery delay due to external events, or our error.

In other cases, including consumer reconsideration, you cover return costs.

10.4 Refund Process

If eligible for a refund, we'll reimburse the product price and delivery charges, using your payment method. Deductions may apply as described below.

10.5 Deductions from Refund for Consumer Reconsideration

If reconsidering as a consumer:

10.5.1 Refund may be reduced for product value decrease due to handling exceeding shop norms. If a refund is issued before inspection reveals improper handling, you're liable.

10.5.2 Maximum delivery refund is for the least expensive option offered. For example, if you paid more for faster delivery, we'll refund the cost of the cheaper delivery option.

10.5.3 A Seminar supply deduction may apply, proportionate to the coverage period until your reconsideration notice.

10.6 Refund Timing

If a consumer reconsidering:

10.6.1 For Products: Refund within 14 days from product return/receipt evidence.

10.6.2 Other Cases: Refund within 14 days of notifying your entitlement per these Terms.

11. Our Right to Terminate the Contract

11.1 Contract Termination by Us

We retain the right to terminate the contract should it be breached. This termination can occur if:

11.1.1 Payment isn't made when due, and remains unpaid even 7 days after a reminder.

11.1.2 Essential information required for Product provision or Seminar delivery isn't provided within a reasonable time.

11.1.3 Access to deliver Products or their collection is denied within a reasonable timeframe.

11.2 Compensation for Contract Breach

In cases outlined in clause 11.1, if we terminate, any pre-paid funds for undelivered Products may be refunded, but we might deduct/charge a portion based on our current rates as compensation for incurred costs due to contract breach.

11.3 Withdrawal of Products, Seminars, or Packages

We have the right to inform you about the discontinuation of Products, Seminars, or Packages. We'll provide at least 5 Business Days' notice before cessation and refund any advance payments for unavailable Products, Seminars, or Packages.

12. NON-PARTICIPATION IN A WORKSHOP

12.1 In the absence of a written agreement stating otherwise, should you be unable to participate in a Workshop, either partially or entirely, no reimbursement of your Deposit or any other payments made for said Workshop or any bundled Package will be provided. The funds are allocated to offset the costs incurred in coordinating your reservation and the expected inclusion in the Workshop.

12.2 Our Package rates remain unalterable. With these Terms taken into consideration, your non-attendance at a Workshop, regardless of the cause, will not result in a reduction of the Package fee. Furthermore, no repayment of the complete Deposit or any

other previously remitted sums will be initiated.

13. ADDRESSING PRODUCT OR SEMINAR ISSUES

13.1 Communication of Concerns: Should you possess inquiries or grievances regarding a product or Seminar, kindly reach out to us. Our customer development team can be reached through email at Here4u@propertysuccessalliance.co.uk or by post at Office 27 Flexspace, Burley Road, Leeds, United Kingdom, LS4 2PU.

14. YOUR ENTITLEMENTS REGARDING DEFECTIVE PRODUCTS AS A CONSUMER

14.1 If you are a consumer, we are bound by legal obligation to furnish Products or provide Seminars that align with these Terms. An outline of your crucial legal entitlements concerning Products, Digital Content, and Seminars is encapsulated in the section below. It's important to note that your legal rights remain unaffected by these Terms.

Summary of Your Fundamental Legal Rights

This is a condensed overview of your fundamental legal rights, subject to specific exceptions. For comprehensive information, please consult the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.

Goods: Consumer Rights Act 2015

If your purchase involves goods, like furniture or a laptop, the Consumer Rights Act 2015 states that goods must be accurately described, suitable for their intended purpose, and of satisfactory quality. Throughout your product's anticipated lifespan, your legal rights encompass the following:

a) Within 30 Days: If your goods are defective, you're entitled to an immediate refund.

b) Up to Six Months: If your goods can't be repaired or replaced, you have the right to a full refund in most cases.

c) Up to Six Years: If your goods don't endure a reasonable duration, you may be entitled to partial reimbursement.

Refer also to clause 9.3.

Digital Content: Consumer Rights Act 2015

For digital content, such as a mobile app or music streaming subscription, the Consumer Rights Act 2015 stipulates that digital content must be accurately described, fit for its purpose, and of satisfactory quality:

a) If your digital content is faulty, you're entitled to a repair or replacement.

b) If the fault remains unfixable or isn't rectified within a reasonable time and without significant inconvenience, you may receive partial or full reimbursement.

c) If the fault damages your device due to our negligence, you might be entitled to a repair or compensation.

Refer also to clause 9.3.

Services: Consumer Rights Act 2015

For services, like booking a Seminar, the Consumer Rights Act 2015 stipulates:

a) You can request service re-performance or correction if the service lacks reasonable care and skill. If unfixable, you can seek partial reimbursement.

b) If no price agreement was established earlier, the requested payment must be reasonable.

c) If no time agreement was established earlier, the service must be performed within a reasonable timeframe.

Refer also to clause 9.2.



15. RESPONSIBILITY FOR RETURNING DECLINED PRODUCTS AND POSTAGE FEES

15.1 Fulfilment of Legal Rejection Right: Should you opt to enact your legal entitlement to reject a Product, you must undertake its return either by delivering it in person to the point of purchase or dispatching it to our address.

15.2 Postage Expenditure: You will be accountable for covering the expenses associated with postage for the return.

16. YOUR ENTITLEMENTS REGARDING DEFECTIVE PRODUCTS AS A BUSINESS ENTITY
16.1 Should you function as a business customer, our commitment entails that, upon delivery, all goods constituting Products will:

16.1.1 Align substantially with their provided description.

16.1.2 Be devoid of significant flaws in design, material, and craftsmanship.

16.1.3 Exhibit a level of quality that is deemed satisfactory, as per the parameters of the Sale of Goods Act 1979.

16.2 In the event that:

16.2.1 You furnish written notice within a reasonable period after identifying that a Product fails to adhere to the warranty delineated in clause 16.1.

16.2.2 We are accorded a reasonable occasion to inspect the aforementioned Product.

16.2.3 You return the said Product to us, with the cost being borne by us, we shall possess the discretion to either rectify or substitute the faulty Product, or issue a complete refund of the Product's price.

16.3 Our responsibility will not extend to a Product's incapacity to meet the provisions of the warranty outlined in clause 16.1 if:

16.3.1 You continue using the Product subsequent to delivering notice as stipulated in clause 16.2.1.

16.3.2 The defect emerges due to your failure in adhering to our provided verbal or written guidelines concerning Product storage, installation, initiation, usage, or upkeep—or in the absence of such directions, adhering to recognized industry practices.

16.3.3 The defect arises as a result of us complying with any issued drawing, blueprint, or specification.

16.3.4 Unauthorized modifications or repairs are undertaken on the Product without our prior written consent.

16.3.5 The defect arises due to reasonable wear and tear, deliberate damage, negligence, or unusual operational conditions.

16.4 Except as expressly outlined in this clause 16, we shall bear no liability towards you in relation to the Product's inability to conform to the warranty delineated in clause 16.1.

16.5 These Terms shall extend to any restored or replacement products supplied by us in accordance with clause 16.2.

17. PRICE, PAYMENT, AND INITIAL PAYMENT

17.1 Locating Product Prices: Before placing an Order or making a Booking, kindly contact us for detailed information regarding the prices of Products, Digital Content, Seminars, or Packages. Although prices for Products, Digital Content, Seminars, or Packages may fluctuate, any confirmed Orders or Bookings will remain unaffected by subsequent price changes. All prices communicated to you exclude VAT, and the applicable VAT will be added at the prevailing rate.

17.2 Adapting to VAT Rate Changes: In the event of a change in the VAT rate between your order date and the date of product delivery, we will adjust the VAT rate you pay, unless you have already fully settled the product cost prior to the VAT rate alteration.

17.3 Initial Deposit for Products or Bookings: Ahead of confirming your Booking, the Deposit must be remitted to us. We cannot validate a Booking until we receive the complete Deposit amount. The Deposit covers administrative costs tied to processing the Booking and is subject to refund according to these Terms. Upon receiving the Deposit, we will endorse and verify the Booking, subsequently furnishing you with an invoice pertaining to said Booking.

17.4 Balance Payment Timeline: The complete balance for the Seminar is due on a mutually agreed-upon payment date, established during the Booking process—usually coinciding with the time of Booking initiation.

17.5 Rectifying Price Errors: Despite our meticulous efforts, errors in pricing for certain Products, Seminars, or Packages might occur. We will typically review prices prior to accepting your Order or Booking. If the correct price at the time of your Order is lower than our originally quoted price, we will charge the lower amount. Conversely, if the correct price is higher, we will consult you for instructions before confirming the Order or Booking. In cases where a clear and unmistakable pricing error is evident, which you could reasonably have identified as such, we may choose to terminate the contract, reimburse any payments made, and request the return of delivered goods.

17.6 Payment Methods and Timelines: We accept payment through major credit cards. The payment schedule varies according to the type of product:

17.6.1 Goods: Payment is required prior to goods dispatch; your credit or debit card will be charged upon dispatch.

17.6.2 Digital Content: Payment is necessary before downloading.

17.6.3 Seminars or Packages: The Deposit secures your Seminar or Package reservation and confirms the Booking. An invoice for the Seminar or Package balance will be issued during the Booking process.

17.7 Supplementary Payments for Requested Changes: Any additional costs stemming from modifications to your Order or Booking, as requested by you, must be settled at the time you confirm your intent to proceed with the changes. Failure to do so may result in the cancellation of your Order or Booking.

17.8 Business Customer Set-off Clause: For business customers, settling all dues under these Terms must transpire without set-off, counterclaim, deduction, or withholding—except as required by law for tax deduction or withholding.

17.9 Late Payment Interest: Failing to meet payment deadlines may incur interest at a rate of 4% per annum above the base lending rate of Barclay’s Bank PLC. Interest accrues daily from the due date until the actual payment date, regardless of judgment. Interest and overdue amounts must be paid together.

17.10 Disputing Invoices: In case of an erroneous invoice, promptly contact us to report the issue. Interest will not accrue during the dispute resolution process. Once the matter is resolved, interest will apply from the original due date to accurately invoiced sums.

18. OUR ACCOUNTABILITY FOR YOUR LOSS OR DAMAGES AS A CONSUMER

18.1 Our Liability for Foreseeable Loss or Damage: In instances where we fail to adhere to these Terms, we accept responsibility for foreseeable loss or damage that arises due to our breach of this contract or a lack of reasonable care and skill on our part. Loss or damage is considered foreseeable if it's evident that it would likely occur or if, during the contract's formation, both parties were aware of the potential occurrence—such as if the matter was discussed during the sales process.

18.2 Unlawful Limitations on Liability: We do not exclude or unlawfully limit our liability towards you. This includes liability for death or personal injury resulting from our negligence, the negligence of our employees, agents, or subcontractors; for fraudulent actions or fraudulent misrepresentation; and for violating your legal rights related to the products.

18.3 Liability for Property Damage: While performing services at your property, any damage caused by us will be rectified by us. However, we are not accountable for restoring pre-existing defects or damage to your property that we encounter while delivering the services.

18.4 Compensation for Digital Content Damage: In cases where defective Digital Content we've supplied damages your device or digital content due to our failure to exercise reasonable care and skill, we will either fix the damage or provide you with compensation.

18.5 Exclusion of Business Losses: Our supply of Products and Seminars is intended solely for domestic and private use by consumers. If you employ the Products or Seminars for commercial, business, or resale purposes, our liability will be limited as outlined in clause 19.

18.6 Maximum Liability Cap: Under these Terms, our liability to you shall not exceed the amount you paid for the corresponding Products, Seminars, or Packages.

19. OUR ACCOUNTABILITY FOR YOUR LOSS OR DAMAGES AS A BUSINESS ENTITY

19.1 Limitations on Liability Exceptions: These Terms do not curtail or eliminate our liability in scenarios involving:

19.1.1 Death or personal injury caused by our negligence, or negligence of our employees, agents, or subcontractors (as applicable).

19.1.2 Acts of fraud or fraudulent misrepresentation.

19.1.3 Breach of Terms as implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

19.1.4 Defective products as defined under the Consumer Protection Act 1987.

19.1.5 Any matter where exclusion or restriction of liability would be deemed unlawful.

19.2 Exclusion of Implied Terms: With the exception of what is explicitly stated in clause 16.1, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

19.3 Subject to clause 19.1:

19.3.1 We shall not be liable to you—whether based on contract, tort (including negligence), breach of statutory duty, or other grounds—for any loss of profit, indirect, or consequential loss arising under or related to any contract between us.

19.3.2 Our overall liability to you for all other losses originating from any contract between us—regardless of whether in contract, tort (including negligence), breach of statutory duty, or otherwise—will be restricted to the cumulative amounts paid by you for the relevant Products, Seminars, or Packages under the respective contract.

20. HANDLING YOUR PERSONAL INFORMATION

20.1 Utilization of Personal Data: We will solely utilise your personal information as outlined below:

20.1.1 Processing your payment.

20.1.2 Delivering the product or conducting the Seminar

20.1.3 With your consent during the Booking process, informing you about similar products we offer; however, you have the option to discontinue such communication at any time by contacting us.

OTHER PERTINENT TERMS

21.1 Transfer of Agreement: We may transfer the rights and obligations under these Terms to another entity. In such cases, we will communicate this change in writing and ensure that your contractual rights remain unaffected.

21.2 Consent for Rights Transfer: You can only transfer your rights or obligations under these Terms to another party with our written agreement.

21.3 No Third-party Rights: This contract is strictly between you and us. No other individual has rights to enforce its terms unless you specifically assign your guarantee to them.

21.4 Severability: If any part of this contract is deemed illegal by a court, the remaining portions will continue to be valid and enforceable.

21.5 Delayed Enforcement: Our failure to immediately enforce any aspect of this contract does not waive our right to enforce it at a later time. For instance, if we neglect to demand immediate payment but continue to provide Seminars, we can still require payment later on.

21.6 Applicable Law for Consumers: English law governs these Terms, and legal proceedings related to products can be pursued in English, Scottish, or Northern Irish courts depending on your location.

21.7 Applicable Law for Businesses: For businesses, any disputes related to a contract between us will be subject to English and Welsh law, with the courts of England and Wales holding exclusive jurisdiction.

APPENDIX 1

22. MONEY BACK GUARANTEES (FOR SPECIFIC SEMINARS ONLY)

22.1 Specific Seminar Guarantees: Kindly review this clause 22 attentively. We offer 'Money Back Guarantees' on selected Seminars periodically.

22.2 Pre-Booking Inquiry: Prior to making a Booking, please consult us to ascertain whether any Seminars qualify for the Money Back Guarantee. The eligibility and terms of the Money Back Guarantee vary, so verify eligibility at the time of Booking.

22.3 Conditions for Guarantee: Any Money Back Guarantee is subject to the following conditions:

22.3.1 Your full attendance during the Seminar's entirety (including any related sessions in a series), along with successful completion of communicated materials, exercises or action points.

22.3.2 You must activate the Money Back Guarantee by notifying us in accordance with clause 22.4. The fulfilment of these criteria is at our absolute discretion.

22.4 Notification Requirement: If you believe you meet the necessary conditions for the Money Back Guarantee, you must inform us in writing within 12 months from your course completion; otherwise, the guarantee expires.

22.5 Consumer's Rights: This Money Back Guarantee does not affect your statutory consumer rights.